frequently asked questions (faq)
Selecting a senior living residence for you or a loved is one of the most
important decisions you will make. Watercrest Senior Living wants to join you on
the journey of selecting the most desirable residence. We understand that many
seniors and their families have questions regarding assisted living. The following
are some of our most frequently asked questions. If you have additional
questions please contact us directly: firstname.lastname@example.org.
About Watercrest Senior Living:
Watercrest Senior Living associates share a purpose and passion for serving
others. As neighbors, family members and friends, we share an emotional
connection that inspires a sense of community at each of our locations.
Our team fondly calls this company wide effort our “Common Unity” Program.
Our mission, to welcome, to care to serve settles in the hearts of all associates
to create the best possible residence for our seniors.
coordination of care
Q: What care options are available at a watercrest community?
Watercrest offers assisted living, memory care neighborhoods, short term
stay as well as hospice and other care services. Each resident will have an
interdisciplinary team which assist in providing and developing the care the
resident needs. This may include physicians, specialists, nurses, home health
services-physical, speech and occupational therapies, dermatology, podiatry,
audiology, optometry and in house laboratory and x-ray provider.
Assisted Living provides resident assistance with activities of daily living including
getting dressed, medication assistance, bathing, housekeeping chores and laundry,
and other individualized services. Assisted Living residents have a service plan
tailored to meet their specific care needs.
Memory Care Neighborhoods provide a safe and specialized environment for
seniors with cognitive needs. These neighborhoods are designed to provide
the best layout and engagements for our residents.
Short Term Stays are often called respite stays. These stays are typically
pre-arranged so individualized service plans can be created. Respite programs
provide planned short-term and time-limited breaks for families and their caregivers.
Hospice Care is a model for quality and compassionate care for people facing
a life-limiting illness or injury. Hospice care involve a team-oriented approach to
expert medical care, pain management, and emotional and spiritual support
tailored to the resident’s needs and wishes.
Q: How is my level of care determined?
One of our Resident Wellness Director’s will meet with you and your loved
one prior to move in. The nurse will engage in a relaxed conversation, tailored
to your loved one, in order to collect information regarding current health needs,
past medical history, daily routines, enjoyed activities, and personal care requiring
assistance in order to determine the correct service plan. A state required assisted
living assessment form will also be sent to the primary care physician to ensure
continuity of care.
Q: How is my service plan coordinated?
Once the level of care evaluation is complete, our Resident Wellness Director
will create the service plan. This service plan includes: Personal care needs
and schedules, medication management service, interests and programming,
beauty and barber schedules, and much more.
Q: Do you offer a medication program?
Yes, our medication program ensures your loved one receives the professional
assistance needed to receive their medication as prescribed by their healthcare
professional. This service includes ordering the prescription(s) from the pharmacy
(you may choose to use our preferred assisted living specific pharmacy or your own).
Q: How long can my loved one reside in your community?
We utilize the extended congregate care licensure which allows our residents to
receive nursing services above and beyond what is offered in a standard license
assisted living community. This allows our residents to remain in our community
for an extended period of time. Additionally, we partner with Home Health Care
agencies to provide physical, occupational, and Speech therapies as well as
specialized nursing services. Hospice services offer additional partnerships to
meet the individualized needs of our residents.
Q: My loved one is relocating, do you offer assistance with finding a new
We provide the option of choosing our medical director, additionally, a list of
primary care physicians will be provided. Some doctors make regular visits to our communities, but there is no obligation to use their services. We provide scheduled
transportation services to and from medical appointments for residents choosing
an outside physician’s group.
Q: Do you offer 24 hour nursing?
Yes, we have an associate nurse on staff 24 hours a day, 7 days a week, 365
days a year to meet all your loved one’s needs.
community programs and activities
Q: What activities do you offer for assisted living?
At Watercrest we believe that every resident has a purpose to fulfill and
a passion to explore. Our programming provides our residents the platform
to reach their full potential. All of our programming makes use of the latest
technologies and includes trivia, word games, lectures, outings, intergenerational
programming, music, and more. Watercrest activity and programming is designed
to stimulate the mind while promoting laughter and creating community.
View a sample activity calendar
Q: What specialized programming do you offer memory care residents?
Connecting hearts and minds is our passion. All Watercrest Memory Care
programming seeks to answer three questions. If we can answer these three
questions, then we know we have created successful Memory Care programming.
• How is this programming engaging our resident’s senses?
• How is this programming expanding our resident’s minds?
• How is this programming enhancing our resident’s emotions?
Our Memory Care programming is designed to access each resident’s strength
in these areas and deepen their connections.
View a sample memory care calendar
Q: How does Watercrest Senior Living encourage resident involvement?
All of our programming is based on relationship. We believe everyone
shares a common unity that can lead to great experiences. Through building
relationships with our residents, our Community Program Directors and
Programming Specialists discover the passion of our residents. We work hard
to convince every resident that we can be trusted and that we always have their
interests at heart. This trust opens incredible doors for resident involvement.
amenities and environment
Q: Can you please describe your dining program? Are there designated
Watercrest creates a resort style experience for our residents and guests in
our main dining room, alfresco dining by the pool, and in our brick oven bistro.
We offer chef demonstrations which allow residents to experience cultural
cuisines, decadent desserts and unique family recipes furnished by our residents.
Residents are invited to attend our Chef Chat forums where residents provide
feedback on menu selections and menu incorporations. We furnish an “always
available” menu providing more options and preferences for our residents. Our
Dining room offers service throughout the day.
Q: Do you allow pets?
Yes, Watercrest welcomes you to bring your pet. If you are comfortable taking
care of your pet and they are suitable to bring into the community, we invite
them to join the Watercrest family. Please communicate directly with the community
to obtain more information.
Q: Do you offer transportation services?
Yes, Watercrest offers transportation services to and from programming
events, physician appointments, church and other scheduled community outings.
Our communities schedule routine trips to local markets, grocery stores, fine arts
and culture centers and dining out on the town.
Q: What type of individual wellness services do you provide?
Watercrest Senior Living residents benefit from the perks of our wellness
programs. This includes an active health and fitness calendar, aquatic therapy
program, full-service spa and massage services, educational health lectures with
partnering physician and colleges and licensed nurse’s on site 24 hours daily to
answer any questions that may arise.
Q: Do you have a pool?
Watercrest does have a community pool that can be utilized for a leisurely swim
or residents can benefit for our aquatic therapy program.
Q: What are the designated hours for guests?
Watercrest Senior Living welcomes friends and families to visit at the times
that work best for the resident.
associate development and staffing
Q: What is the staff to resident ratio in your community?
The Watercrest staffing pattern exceeds state requirements, the ratio is
variable and continually adjusts based on the needs of our residents in
Q: What training do Watercrest associates recieve?
Watercrest prides itself on providing an in-depth onboarding program for all
associates that exceed industry standards. Each new hire completes state
required courses through our online education learning system, they spend
time on the floor shadowing co-workers, and they attend a full day of new hire
orientation that is hosted by the Leadership Team. In addition, all new hire
associates participate in our well-defined 30 day onboarding program that
focuses on all aspects of caring for our seniors. Continuing education and
training is important to the success of our associates, and we require them
to complete monthly courses (both online and live) that enable us to ensure
they receive the tools and information necessary to serve our seniors.
Q: Are there associates that are devoted to our memory care neighborhoods?
Yes, our Memory Care Neighborhoods have devoted staff members including
our Resident Care Specialists, Nurses, Housekeepers, Wait Staff and all community
directors. In addition to completing state required training, each staff member is
a Certified Dementia Practitioner (CDP). This certification is a compliment to the
comprehensive training our Memory Care staff receives in the area of Alzheimer’s
and Dementia Care.
move in process
Q: How quickly can I move in?
Prior to move-in, Watercrest will ensure that all resident needs are personalized
which will be created through our resident service plan. All accommodations are
made to ensure a smooth transition for the residents and families we serve.
Move-ins are scheduled according to the flexibility of the resident.
Q: What type of furnishings can I bring?
Residents are encouraged to bring their own furniture and décor making the
apartment more personalized to their design style. Floor plans are available
so you can decide how furnishings will be laid out in your apartment.
Q: My parents are married, can they reside in the same apartment?
Yes, couples may reside in the same apartment.
Q: If the lease agreement long-term?
No, Watercrest communities do not have long term lease requirements.
Our lease agreement does request a 30 day notice prior to moving out of
the community. The lease will be reviewed with you prior to move in and
you will also receive a copy for future reference. Lease information will also
be outlined in our resident handbook.
Please review our tips to ensure a successful move.
cost and fees
Q: How much does assisted living cost?
Watercrest Senior Living understands that each residents individualized
needs vary. With that being said, you can expect a monthly fee for your
apartment and care needs identified on a resident service plan that is
specifically designed for you.
Q: What is included in my monthly fee?
Base monthly rental fees include apartment accommodations with
safety features based on your selection of floor plan, all utilities (except
telephone), scheduled housekeeping and laundry services, maintenance,
three nutritious meals daily served in our dining room, an active social,
recreational and educational calendar, scheduled transportation to medical
appointments, shopping and planned outings, and peace of mind knowing
you are not alone and have staff available for assistance at any time.
Q: When are fees due?
Fees are billed and due according to your community’s billing cycles;
we will review with you at Residency Agreement signing.
Q: Do medicare or other government agencies help pay for fees?
No. Medicare will only pay for care in Medicare-certified skilled nursing
facilities or through Medicare-certified home health or hospice agencies.
The Department of Veterans Affairs (VA) provides long-term care services
to some eligible veterans; please contact your local office for your individual
Medicaid may help pay for home health care, nursing home and other
long-term care services if you have low income and meet other eligibility
requirements. States usually will assess your need for help with activities
of daily living (for example, toileting, bathing, and dressing) and your need
for nursing care. Check with your local office to determine your eligibility
and with the assisted living community to see whether it is an option at
Q: What other options are available to assist with costs?
We recommend you always check with your attorney or financial advisor
for guidance in payment options, as each individual’s situation is unique.
You can also ask them for advice on tax benefits or deductions that you
may qualify for.
In addition to private payment sources, you can also discuss with your financial
advisor or insurance agent to determine if you have benefits available through
existing policies. Always consult your own professional advisors whenever
discussing matters of financial importance.
Your local Area Agency on Aging can also offer valuable resources. You can
locate your local office at the Administration on Aging website.